At luckymax.ph, your personal data is handled with the same care we put into every aspect of the platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data under Philippine law.
These highlights summarise our key privacy commitments. The full legal text below governs in all cases. We encourage you to read the complete policy.
All personal data collected by luckymax.ph is stored on encrypted servers with access controls. We apply industry-standard security measures to prevent unauthorised access, disclosure, or loss of your information.
luckymax.ph does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate the Platform, comply with legal obligations, and improve your experience.
As a Philippine resident, you have rights under the Data Privacy Act of 2012 (Republic Act 10173), including the right to access, correct, and request deletion of your personal data. luckymax.ph honours all valid data subject requests.
Identity documents submitted for KYC verification are processed securely and retained only for as long as required by applicable regulations. KYC data is never used for purposes beyond identity verification and legal compliance.
luckymax.ph uses cookies to maintain your session, remember your preferences, and analyse Platform performance. We do not use cookies to track your activity across unrelated third-party websites.
Promotional communications from luckymax.ph are opt-in. You may withdraw your consent to receive marketing emails or SMS at any time through your account settings or by contacting support. Transactional messages related to your account cannot be opted out of.
This Privacy Policy ("Policy") describes how luckymax.ph ("the Platform," "we," "us," "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "Player," "User") who access or use the luckymax.ph website and associated services.
luckymax.ph is committed to protecting the privacy of its players and to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines.
This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It does not apply to third-party websites or services that may be linked from the Platform.
By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
luckymax.ph acts as the data controller in respect of personal data collected through the Platform. As data controller, luckymax.ph determines the purposes and means of processing your personal data.
If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
luckymax.ph collects the following categories of personal data:
luckymax.ph collects personal data through the following means:
luckymax.ph processes your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering (AML) compliance | Legal obligation |
| Fraud detection and prevention | Legitimate interest; legal obligation |
| Responsible gaming monitoring and tools | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Platform improvement and analytics | Legitimate interest |
| Marketing communications (where opted in) | Consent |
| Compliance with regulatory reporting obligations | Legal obligation |
luckymax.ph does not sell, rent, or trade your personal data. We may disclose your personal data to the following categories of recipients only to the extent necessary for the stated purpose:
Third-party vendors engaged by luckymax.ph to provide services on our behalf, including payment processors, KYC and identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
Where required by applicable Philippine law, court order, or regulatory authority (including PAGCOR and the NPC), luckymax.ph may disclose personal data to government agencies, law enforcement bodies, or other competent authorities.
In the event of a merger, acquisition, restructuring, or sale of all or part of luckymax.ph's business, personal data held by the Platform may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
luckymax.ph may disclose your personal data to other third parties where you have provided explicit consent for such disclosure.
Some of luckymax.ph's service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, luckymax.ph will implement appropriate safeguards — such as contractual clauses approved by the NPC — to ensure that your data remains protected.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in connection with the services described in this Policy.
luckymax.ph retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general guide:
When personal data is no longer required, luckymax.ph will securely delete or anonymise it in accordance with our internal data disposal procedures.
luckymax.ph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:
These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without affecting Platform functionality.
These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and whether error messages are received. This data helps luckymax.ph improve Platform performance and user experience.
These cookies allow the Platform to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled through browser settings without impacting your ability to use the Platform.
luckymax.ph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While luckymax.ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckymax.ph will notify the NPC and affected individuals in accordance with the requirements of the DPA and its Implementing Rules and Regulations.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by luckymax.ph:
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. luckymax.ph will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.
luckymax.ph is strictly an adult platform. You must be at least 21 years of age to register and use the Platform, in accordance with Philippine gaming regulations. luckymax.ph does not knowingly collect personal data from individuals under the age of 21.
If luckymax.ph becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be closed immediately, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulations.
If you believe that a minor has registered an account on the Platform, please contact our support team immediately so that we can take appropriate action.
luckymax.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable notice to registered Players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically to stay informed about how luckymax.ph protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by luckymax.ph, please contact our Data Protection Officer:
If you are not satisfied with our response to your complaint or request, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
We handle your data with the same integrity we bring to every game on the Platform. Ready to experience a secure, fair, and trusted online casino built for Filipino players? Join luckymax.ph today — players must be 21 years of age or older.
Visit luckymax.ph CasinoThis Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with luckymax.ph.
For questions about account security, self-exclusion, or responsible gaming tools, visit our Responsible Gaming page or contact support directly. All privacy and responsible gaming requests are handled with full confidentiality.